chair, balloon, celebration

How long will the balloons last?

12” latex balloons generally last between 12-20 hours filled with helium, and about 1-2 days when treated with Hi-Float. Foil balloons last approx. 5-7 days. Air-filled balloons generally last for a couple of weeks, but will not float. Larger sizes of latex balloons can last multiple days and up to weeks!

Are balloons biodegradable or can they be recycled?

Yes! Our latex balloons are made of natural and organic materials and are 100% biodegradable at the same rate as an oak leaf. This harvesting technique does not hurt the tree. In fact, latex-producing trees can produce latex for up to 40 years. Mylar (or foil) balloons are NOT biodegradable but are able to be recycled. Now you can celebrate knowing your décor is not only chic but environmentally conscious.

What areas do you service?

As a Miami-based company, our preferred service area includes but is NOT limited to Miami-Dade County. Please call to check availability for other surrounding areas.

How far in advance should I book?

Event set up dates and times are first booked first serve. To avoid the disappointment of not having your event date or items available, we suggest you contact us once you have secured your venue or at least 2 weeks prior to the event date.

How do I request a quote? 

To get the process started, please fill out our contact form: https://form.jotform.com/210910970400141

Can you come to the event venue and tell me what I need?

Yes, we can provide an onsite consultation. You can also take pictures, videos, and measurements and send us the details for a phone consultation.

How do I pay for my decor?

Once your order is finalized, an invoice will be sent to you. A deposit and a signed service agreement are required to secure your reservation. The balance is payable no later than the morning of your event, prior to delivery.

For schools, non-profits, and corporations, we understand a check may need to be processed for payment. Checks can be mailed. Checks need to be received at least 48 hours prior to delivery.

Do you have a delivery, setup, and/or strike charge?

While most decor items include a standard setup fee, a separate fee may be charged depending on the complexity of the installation and where special rigging, framework, or equipment is required. A strike charge is when we return and remove the decor (pop, pop, pop) and retrieve our equipment. This is not required for all decor items, but may be added to any order.

Can I pick up my order?

Sure! Our pick-up options are as follows:
– Zip Code 33178 (weekends between 9 am-noon)
– Zip Code 33166 (weekdays between 9 am – 4 pm)

We will take no responsibility for your balloon order after it has been collected. We will not refund, replace or exchange items that have been damaged due to lack of care or surrounding conditions after collection.

What is your cancellation policy?

 Cancellations up to 48 hours prior to the event, will result in a credit. Postponements up to 48 hours prior to event, will result in the total amount paid being applied as a credit for the postponed date. Cancellations or postponements within 48 hours of event will result in forfeiture of any funds paid to Miami Balloon Decor. No refunds. 

Do you donate balloons or offer discounts for non-profit organizations?

Miami Balloon Decor is active in our community and would be happy to hear all about your cause. Just tell us about your organization/business and your upcoming event.

While we are not able to grant every donation request (we wish we could!), we do offer a 10% discount to all qualified non-profits, as a “Thank You” for doing all you do to make the world a better place! These requests must be made no later than 60 days prior to your event.

For product placement for celebrity events or corporate brands please submit an email to m.balloon.decor@gmail.com. Submitting this donation request form does not guarantee Miami Balloon Decor’s participation in your event. Please allow at least 3-5 business days for us to review your request and respond with further information


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